Shipping policy

Honeywood Home Shipping Policy

Honeywood Home delivers furniture and home products to customers across South Africa.

1. Delivery Areas

We offer delivery throughout all nine provinces of South Africa. Delivery availability may depend on the size and nature of the product and the customer’s location.

2. Shipping Costs

Delivery fees may vary depending on the product, delivery address, size and weight of the order.

The applicable delivery cost will be communicated to the customer before the order is finalised or displayed at checkout where available.

3. Processing and Production

Some Honeywood Home products are made to order or custom-made. Production and preparation times may therefore vary depending on the product and the customer’s selected specifications.

Customers will be advised of the expected production and delivery timeframe for their order.

4. Delivery

Once an order is ready for dispatch, Honeywood Home will arrange delivery to the address provided by the customer.

Customers are responsible for providing a correct delivery address and accurate contact details.

For large furniture items, customers should ensure that the delivery area is accessible and that there is sufficient space for the item to be delivered.

5. Delivery Delays

Delivery dates are estimates and may be affected by production schedules, courier availability, weather, road conditions or other circumstances outside Honeywood Home’s control.

If there is a significant delay, we will communicate with the customer and provide an updated estimated delivery timeframe.

6. Damaged Deliveries

Customers should inspect their order when it is delivered.

If an item arrives damaged, please contact Honeywood Home as soon as possible and provide photographs of the item and its packaging so that we can assess the issue and assist with an appropriate remedy.

7. Failed Delivery

If delivery cannot be completed because the customer provided an incorrect address, is unavailable to receive the order, or the delivery location is inaccessible, additional delivery charges may apply where a further delivery attempt is required.

8. Custom-Made Furniture

Custom-made furniture may require additional production time before it can be dispatched. The expected timeframe will be communicated to the customer before or during the ordering process.

Honeywood Home will make reasonable efforts to keep customers informed throughout the process.

9. Contact

For questions about delivery or your order, please contact Honeywood Home using the contact information provided on our website.