Refund policy

Honeywood Home Return and Refund Policy

At Honeywood Home, we want you to be happy with your purchase. If you need to return an item, please contact us as soon as possible so that we can assist you.

1. Change-of-Mind Returns

We accept eligible returns within 14 days of delivery.

To qualify for a change-of-mind return, the item must be unused, in its original condition, and not damaged, altered or assembled after delivery. The item should include all original parts and accessories and be suitably packaged for return.

The customer is responsible for applicable return collection or delivery costs for a change-of-mind return, unless otherwise agreed by Honeywood Home.

2. Custom-Made and Personalised Furniture

Many Honeywood Home products may be made according to the customer’s selected size, fabric, colour, design or other specifications.

Custom-made, personalised or specially commissioned furniture may not be eligible for a change-of-mind return once production has started.

This does not affect any rights the customer may have under applicable South African consumer law in relation to defective, unsafe or incorrectly supplied products.

3. Damaged or Incorrect Items

If your order arrives damaged, defective or is not the item you ordered, please contact us as soon as possible and provide photographs of the item and packaging.

We will assess the issue and, where applicable, arrange an appropriate remedy, which may include repair, replacement or refund.

4. Defective Products

Honeywood Home respects customers’ rights under applicable South African consumer law.

Where a product is defective, unsafe, of poor quality or does not meet the agreed specifications, the customer may have statutory rights to an appropriate remedy, including repair, replacement or refund, as provided by law.

5. Refunds

Once an eligible returned item has been received and inspected, we will confirm whether the return qualifies for a refund.

Approved refunds will generally be processed using the original payment method, subject to the applicable payment provider’s processing times.

6. How to Request a Return

To request a return, please contact Honeywood Home using the contact details provided on our website.

Please provide your order number, name and contact details, the reason for the return, and photographs where the item is damaged or defective.

We will provide instructions on the next steps after reviewing your request.

7. Important

Nothing in this policy is intended to remove or limit any rights you have under applicable South African consumer law.

Honeywood Home reserves the right to inspect returned products before approving a return, exchange or refund.